Our returns policy requires prior Management approval of justified returns before we can accept any returns.
Please check your goods as your signature upon receipt signifies your satisfaction with goods delivered.
We warrant all products delivered by us are free from any defects, under normal use and service, and that such products, when used in the manner for which designed, will be suitable for their intended purpose.
Should you choose to cancel your purchase or return your order bearing in mind that the goods supplied to you were received in good order and according to your expectation, please notify us within 48 hours of receipt of the goods regarding the reasons for your decision to return the goods.
The goods must be returned to us by insured courier or post, or delivered personally by you to our premises. All costs will be to your account.
Once the undamaged, un-used goods have been received by ACC Africa cc in their original packaging we will either refund the full amount of the goods after Management has approved the refund or make the necessary adjustments to the product at no additional cost. The refund will exclude postage/courier costs but will include a 20% handling fee
Please ensure that our Quotation / Pro forma Invoice / Invoice reflects your order request correctly as we cannot be held responsible for any discrepancies after receipt of your payment